Privacy Policy

Information You Provide

Information may include your name, email, phone number, delivery and billing addresses, selected designs and variants, personalization, uploaded artwork, order details, and messages or photographs submitted for customer support and exchange review. Account services also use sign-in information to identify you and protect access to your orders.

How We Use Information

We use this information to process payments, review and fulfill orders, provide tracking, manage accounts, respond to requests, assess exchange claims, prevent fraud and meet applicable recordkeeping obligations. Contact details supplied for an order are used for order-related communications; they do not by themselves constitute consent to marketing emails.

Payment & Fulfillment Providers

Stripe processes card payments through checkout. Do not send full card numbers or banking credentials in support messages. The store uses payment status and transaction references to manage orders.

Information needed to operate the store may be handled by NUBIA.LUXE and service providers for hosting, account access, payment processing, email delivery, fulfillment and shipping. For orders fulfilled through Printify or shipping carriers, relevant order, artwork and delivery information is shared as needed to fulfill and track the purchase. Information may also be disclosed when required by law or to address fraud or security incidents.

Browser Storage & Technical Information

The storefront uses browser storage to retain cart selections and sign-in state. Hosting and integrated services may process technical information such as device or browser information, IP addresses and error logs to deliver and protect the service. You can manage browser storage and cookies through your browser settings, but blocking them may affect your cart, sign-in or checkout.

Retention & Security

Order and support information is retained as needed for fulfillment, customer service, legal recordkeeping and resolving disputes. Access to order and account information is restricted through account and staff permissions. No website or transmission method can guarantee absolute security.

Your Requests & Choices

Contact support@sfb.nubia.luxe to request access to, correction of or deletion of your personal information, or to ask questions about its use. We may need to verify your identity before acting. Some records may need to be retained for legal or order-related reasons. Any additional privacy rights available under applicable law remain unaffected.

Children & External Links

The store is not intended to collect personal information from children without appropriate parent or guardian involvement. If you believe a child has provided information improperly, contact support. Linked external sites and services have their own privacy policies, which you should review when using them.

Policy Updates & Contact

Updates appear on this page with a revised date. For privacy questions, email support@sfb.nubia.luxe or text or call 334.544.0016; text is preferred.