Terms of Service

Shopping & Account Responsibility

Provide accurate contact, billing and delivery details, and keep your account credentials private. You must be legally able to make the purchase or have permission from a parent or guardian. Do not use the store for unlawful activity, fraudulent orders or unauthorized access.

Made-to-Order Products & Design Previews

Products are custom-made to order. Before paying, carefully verify the design, spelling, personalization, garment style, size, color and quantity. Digital mockups illustrate a design and are not photographs of a finished item; placement and garment or artwork colors may vary slightly with size, lighting, screen settings and printing.

Glitter-look and shimmer designs use a printed visual effect, not actual glitter flakes. Pictured gift packaging is styling inspiration unless included in the selected product or purchased separately. Gift-box wrapping sets are $15.99; Signature Holiday Wrapping Paper rolls ship separately.

Prices, Payment & Order Review

Prices are displayed in US dollars. Applicable taxes, shipping charges and the final total are shown at checkout before payment. Merchandise purchases are one-time payments, not subscriptions. Card payments are processed through Stripe when checkout is available.

Payment confirmation does not mean an order has shipped. Paid orders enter staff review before fulfillment. If a listing or pricing error, unavailable option or other issue prevents fulfillment, we will contact you about the available resolution rather than substitute a different color or size without your permission.

Shipping & Holiday Delivery

Standard estimated production and delivery is 7–10 business days from checkout, excluding weekends and federal holidays. Delivery windows and holiday order-by dates are estimates, not guarantees. Orders after the seasonal cutoff may still be accepted, but Christmas delivery is not guaranteed. See Shipping & Fulfillment for current deadlines and tracking information.

Free shipping applies when eligible merchandise exceeds $75 after discounts, before tax and shipping; an order totaling exactly $75 does not qualify. Any applicable shipping charges are shown before payment.

Returns, Exchanges & Cancellation Requests

Because products are made to order, routine returns and refunds are not offered. Verified boutique manufacturing or fulfillment errors qualify for a complimentary replacement exchange. Report an incorrect size or color, printing defect or other fulfillment error within 7 calendar days of delivery, with the order number and clear photographs. See Returns & Exchanges for the full process.

Cancellation or change requests must be reviewed by staff. Sending a request does not automatically cancel production or issue a refund, and changes may not be possible once production begins. These policies do not limit any non-waivable rights or remedies provided by applicable law.

Artwork & Customer Uploads

Store artwork, photographs, branding and written content may not be copied or resold without permission from the relevant rights holder. For any artwork or personalization you submit, you confirm that you have the right to use it and authorize its use as needed to prepare and fulfill your order. Do not submit content that infringes another person’s rights or is unlawful.

Service Availability & Changes

We may update listings or these terms as the store changes. The update date appears on this page. Changes will not remove rights you already have for a completed purchase. Nothing in these terms excludes responsibility or consumer protections that cannot legally be excluded.

Contact

Questions about these terms or an order? Email support@sfb.nubia.luxe. For exchange requests, email exchanges@sfb.nubia.luxe with your order number. You may also text or call 334.544.0016; text is preferred.