QUALITY CARE · EXCHANGE ONLY
Refund & Return Policy
Custom Made-to-Order Framework
At Santa's Fave Boutique, every item in our holiday collection is custom-made to order through our premium print-on-demand platform the exact moment your purchase is completed. Because we do not maintain an inventory of pre-printed items, we are unable to offer refunds or routine returns under any circumstances.
Customer Verification Requirements
Because each piece is individually crafted for you, all customers must carefully verify their chosen designs, sizes, and colors prior to completing payment and shipping. Once an order is processed, production begins immediately, and configurations cannot be altered.
Strict Exchange-Only Policy
Exchanges are granted exclusively due to internal manufacturing errors made by Santa's Fave Boutique, such as receiving an incorrect size, a wrong colorway, or a clear printing defect.
The 7-Day Reporting Timeline
Any issue, defect, or fulfillment error with your order must be formally reported within 7 calendar days of the delivery date.
Filing a Claim
To initiate a review, please navigate to the Order Lookup & Exchanges Portal or email our exchanges team. exchanges@sf.nubia.luxe.
Required Documentation
You must provide your order number alongside clear photographic evidence showing the exact error or defect. Once our team verifies the boutique error, a complimentary replacement exchange will be processed and rushed to production immediately.
Order Lookup & Exchanges Portal